Refund policy
Return & Refund Policy
We want you to love your order! Since all of our products are made-to-order, returns work a little differently than with traditional retail. Please read our policy carefully before purchasing.
Returns & Replacements
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We gladly replace items that arrive defective, damaged, or incorrect.
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If there is an issue with your order, please contact us at Broadstreetsupply@gmail.com within 7 days of delivery.
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To speed things up, include your order number and clear photos of the issue. Once verified, we’ll send you a replacement at no extra cost.
Non-Returnable Items
Because each item is custom printed just for you, we cannot accept returns or exchanges for:
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Incorrect sizing
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Color preference changes
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Buyer’s remorse
To help you get the right fit, please refer to our size guide on each product page before ordering.
Refunds
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In most cases, we provide replacements rather than refunds.
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If a replacement is not possible (discontinued item, out of stock, etc.), a full refund will be issued to your original payment method.
Questions?
We’re here to help! If you have any issues at all, email us at Broadstreetsupply@gmail.com and our team will make things right.